How does the Napolipass work?
You buy the Napolipass online and immediately receive a code by email: just download the app, enter it, and the pass activates at your first entry. From that moment it stays valid for 360 days.
How can I get help with my NapoliPass?
Our support service is available to help you before and during the use of NapoliPass. If you have problems with the pass, the QR code, access to the attractions or the services you purchased, you can contact our support team on WhatsApp at +393791120833.
How do I activate the Napolipass after purchase?
Download the Napolipass app, enter the code you received by email at the time of purchase: the QR code unlocks immediately, ready for your first entry.
What discounts and reductions apply for children, teenagers and young people at state museums, monuments and archaeological sites?
For all minors under 18, admission to state museums, monuments, galleries and archaeological areas is free. For citizens of the European Union aged between 18 and 25, the entrance ticket costs €2.00. The same concessions apply to citizens of non-EU countries, subject to reciprocity. For more information on concessions, please consult the website of the Ministry of Culture here.
Is public transport included in NapoliPass?
No. The Unlimited Transport option for the city of Naples is not included; it can be purchased as an extra with all versions of NapoliPass.
Important: This service is valid only within the urban area of Naples and does not allow you to reach destinations such as Pompeii or the Royal Palace of Caserta.
To visit these sites you need to buy an additional transfer, available as an option during checkout of your NapoliPass.
Do I need to book attractions in advance?
It depends on the place: for some attractions booking is recommended, especially in high season. Specific information on booking and opening times is written on each place’s page, inside the app.
What does the Napolipass include?
The Napolipass comes in three versions: Naples (10 entries to museums in Naples), Campania (24 entries to sites across the region) and Full (34 entries, Naples and all of Campania). All three include the free audioguides.
Is the connection to and from Naples Capodichino Airport included in Unlimited Transport?
No. The Unlimited Transport service does not include the connection to and from Naples Capodichino Airport.
To get from the airport to the city centre and back, you can use Alibus, the dedicated shuttle service.
The Alibus ticket is not included in NapoliPass, but it can be added as an extra during checkout.
How does NapoliPass work for children and young people under 18?
Families & Children
How does it work for children/young people under 18?
Children and young people can enter all the museums of the national circuit for free, such as Pompeii, the Royal Palace of Caserta, Herculaneum, the MANN and Capodimonte (grey QR code). In private museums (orange QR code), reduced-price admission applies from age 12 and up.
For this reason there is no dedicated pass for minors.
As for transport, children under 6 travel for free.
Can I buy several NapoliPass in a single booking?
Yes. You can buy several passes in the same booking for the people travelling with you.
Are the audioguides included in the price?
Yes. The Napolipass includes access to over 140 free audioguides, available in Italian, English, Spanish, French and German.
With the Unlimited Transport service, can I get to Pompeii, Herculaneum or the Royal Palace of Caserta?
No. The Unlimited Transport service is valid only within the urban area of Naples and does not include connections to Pompeii, Herculaneum or the Royal Palace of Caserta.
To reach these destinations you need to buy an additional transfer, available as an option during NapoliPass checkout.
Can I buy NapoliPass today even if I don't yet know when I will visit Naples?
Yes. You don't need to know the exact date of your trip: NapoliPass is valid for 180 days from first activation, so you can buy it in advance and activate it when you start using it.
How long is the pass valid after purchase?
The Napolipass stays valid for 360 days from first use, not from the purchase date: you can buy it well in advance and activate it only when you arrive in Naples.
Can I use the pass on more than one phone?
Yes: the same pass can be activated on the app installed on multiple devices, so more than one person in the group can check entries without sharing a single phone.
Which attractions are included?
The available attractions depend on the version of NapoliPass you purchase. Before buying, you can check the complete, up-to-date list of the attractions included.
Do I have to use all the attractions on the same day?
No. You don't have to fit all your visits into a single day: you can plan your itinerary within the validity period of the pass and any access rules of the individual attractions.
How do I activate Napolipass?
After your purchase you will see the codes to access our app, which will also be sent to you by email. First of all, please also check your spam or junk folder.
If you can't find the message, contact NapoliPass support, giving the details used for the purchase.
Can one NapoliPass be used for the whole family?
Each adult must have their own pass. For minors, the free-entry or reduced-price conditions set by each attraction apply.
What are the opening hours of the attractions included in NapoliPass?
For up-to-date opening and closing times, please check the websites of the individual attractions.
NB: The pass is not valid for access to attractions during special opening hours (evening, night-time, etc.).
Do I need to show an ID document to enter the Pompeii Archaeological Park with Napolipass?
Yes. Since 15 November 2024, admission to the Pompeii Archaeological Park has been by name, which means every visitor must show a valid identity document on entry.
So even those entitled to "Skip-the-Line" access from Piazza Esedra, such as NapoliPass holders, will have to go to the desk, show an identity document and receive a ticket in their name.
Named tickets will be issued for all types of ticket (Pompeii Express and single sites) at the physical ticket offices, upon presentation of the visitor's original document.
For the use of Napolipass, the following will be issued:
to individual visitors, a single named ticket, after checking the identity document.
For Tour Operator groups, a named list of the group must be presented at the ticket office. The name of the Agency or Tour Operator will appear on the cumulative ticket.
For groups such as families, at least one member of the group must show a document at the ticket office to collect a cumulative ticket. The ticket will show the name of the group member and of the guide accompanying the group.